Refund Policy
passqueen.com provides preparation products developed by experienced IT professionals and updated as exam patterns change.
Our guarantee
Our main goal is your exam success. passqueen.com Questions and Answers are compiled by senior IT professionals and subject experts with practical field experience.
- Current exam patterns are reviewed and used as the basis for product updates. Question pools are revised when real exam content changes.
- The products are designed to cover the primary knowledge areas and a substantial portion of the real exam questions.
- The support team provides after-sale assistance for product and technical questions.
Because of these preparation and support standards, an eligible customer who fails on the first attempt may request a full refund under the conditions below.
Refund conditions
- 01
A refund cannot be claimed more than 30 days after the purchase date.
- 02
You must study the materials for at least 15 days before taking the exam.
- 03
The refund policy does not apply to retired exams.
- 04
The candidate name must match the account-holder name.
- 05
The candidate email must match the email used with the payment processor, such as Stripe or PayPal.
- 06
Send the passqueen.com invoice number and the failed-result PDF or screenshot to [email protected] within 7 days of receiving the result.
- 07
Claims for an incorrect purchase are not accepted after the wrong product has been downloaded and installed.
- 08
Expired orders, including orders more than 90 days old, are not eligible.
- 09
The refund policy does not apply to Unlimited Access packages.
- 10
The refund policy does not apply to Training Courses.
For cases covered by this policy, including circumstances not listed above, passqueen.com reserves the right to make the final eligibility determination.