Certification training

ITILSC-SOAITILSC-SOA: ITIL Service Capability Service Offerings and Agreements

Prepare for your ITIL exam with a structured video course built for focused study, topic review, and repeatable progress before exam day.

186Lectures
3h 58m 24sDuration
ITILVendor
ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements course cover Best seller
ITIL certification training ITILSC-SOA 186 lessons arranged in a guided course path
Course overview

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Move through focused sections, review lecture timing, and return directly to the objectives that need more work.

Sequenced lessons

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Use concise lecture blocks for technical review before moving into exam practice.

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Curriculum

Course sections.

5 sections, 186 lessons, and lecture-level duration details.

01 Course Introduction 1m 31s

01 Lesson: Course Organization 32s
02 Introduction 22s
03 Welcome to the Course! 33s
04 Why Are You Here? 47s
05 Using Bloom's Taxonomy 1m 10s
06 What Do You Expect? 37s
07 Housekeeping Online 1m 3s
08 Lesson: Course Conventions & Agenda 8s
09 Conventions Used 54s
10 Quizzes & Exercises 44s
11 ITIL Qualification Scheme 47s
12 ITIL Capability Exam 1m 23s
13 Chapter 01 Review 23s

01 Introduction 24s
02 Lesson: Introduction to Service Offerings & Agreements 47s
04 Objective 2m 4s
05 Scope 51s
06 Value to the Business 1m 8s
07 Concepts 1m 39s
08 Lesson: Service Offerings & Agreements Principles 27s
09 SOA Context 3m 23s
10 Service Portfolio 2m 31s
11 Service Pipeline 1m 40s
12 Service Catalog 1m 55s
13 SOA & Design Coordination Overview 1m 26s
14 SD & SLM 1m 43s
15 SOA & Value 15s
16 Value of a Service 1m 22s
17 Creating Service Value 55s
18 Perception of Value 1m 45s
19 Framing Service Value 1m 45s
20 Supplier Management 1m 23s
21 Lesson: Service Offerings & Agreements Context 28s
22 Relationships 1m 22s
23 Information 1m 13s
24 Metrics & Measures 33s
25 Challenges 1m 38s
26 SOA Processes 2m 37s
27 Lesson: Service Offerings & Agreements Summary 12s
28 SOA Summary 1m 43s
29 Checkpoint 10s
30 Chapter 02 Review 1m 42s

01 Introduction 20s
02 Lesson: Service Portfolio Management 27s
04 Purpose, Goals & Objectives 1m 25s
05 Scope 1m 21s
06 Value to the Business 34s
07 Concepts 2m 50s
08 Service Portfolio 1m 55s
09 Service Portfolio & CMS 1m 40s
10 Other Portfolios 1m 6s
11 Designing the Service Portfolio 2m 22s
12 Service Portfolio Methods 16s
13 SPM Initiation 42s
14 Define 2m 26s
15 Option Space Tool 2m 30s
16 Analyze 57s
17 Approve 58s
18 Charter 1m 3s
19 Retiring Services 1m 9s
20 Triggers, Inputs & Outputs 1m 15s
21 Relationships 2m 13s
22 Information 1m 4s
23 Critical Success Factors 2m 45s
24 Challenges & Risks 2m 37s
25 Summary 1m 26s
26 Lesson: Service Catalog Management 32s
32 Service Catalog Views 2m 33s
33 Activities 50s
34 Agree & Document Service Definition 1m 19s
35 Interace with Service Portfolio Management 1m 14s
36 Produce & Maintain Service Catalog 1m 9s
37 Interfacing 53s
38 Service Catalog Example 1m 39s
45 Lesson: Service Level Management 27s
51 Activities of Service Level Management 56s
52 Activities of Service Level Management Process 3m 35s
53 SLA Frameworks 1m 42s
54 SLRs & SLAs 3m 14s
55 Improving Customer Satisfaction 1m
56 Managing Underpinning Agreements 54s
57 Service Reporting 1m 6s
58 Service Improvement Plan (SIP) 1m 24s
59 Service Reviews 1m 9s
60 Managing & Revising SLAs & UCs 39s
61 Contacts & Relationships 1m 34s
62 Feedback 34s
63 SLA Components 1m 20s
64 OLA Components 1m 17s
66 Service Level Management Relationships 2m 38s
70 Service Level Management Summary 1m 18s
71 Lesson: Demand Management 30s
77 Activity-Based Demand Management 1m 20s
78 Business Activity-Patterns 1m 41s
79 Patterns of Business Activity 1m 37s
80 User Profile 1m 26s
81 Matching UP to PBA 2m 44s
82 Demand Modeling 1m 59s
83 Managing Demand 1m 29s
84 Service Packages 2m 27s
91 Lesson: Supplier Management 44s
98 Evaluate New Suppliers & Contracts 1m 22s
99 Supplier Evaluation 1m 14s
100 Contract Evaluation 1m 19s
101 Categorize Suppliers & Maintain SCMIS 58s
102 Supplier Categorization Matrix 2m 6s
103 Establish New Suppliers & Contracts 1m 8s
104 Manage Supplier & Contract Performance 1m 2s
105 Renew/Terminate Contracts 1m 57s
109 CSFs 1m 54s
111 Supplier Management Summary 59s
112 Lesson: Financial Management 25s
118 Financial Management Activities Overview 3m 41s
119 Process Activities 50s
120 Accounting 1m 59s
121 Accounting Activities 1m 24s
122 Cost Models 1m 20s
123 Cost Centers & Cost Units 1m 7s
124 Cost Types & Elements 1m 35s
125 Cost Allocation 2m 28s
126 Chart of Accounts 44s
127 Analysis & Reporting 1m 34s
128 Action Plans 1m 10s
129 Budgeting 57s
130 Budgeting Activities 34s
131 Charging Activity 1m 42s
132 Charging Policies 2m 54s
133 Chargeable Items 50s
134 Pricing 2m 12s
135 Billing 48s
136 Financial Management Cycles 49s
137 Return on Investment 1m 51s
144 Lesson: Business Relationship Management 39s
146 Purpose Goals & Objectives 2m 8s
148 Business Value 1m 33s
149 Policies, Principles & Concepts 2m 5s
150 Process Initiation 11s
151 Customer 32s
152 Service Provider 1m 4s
155 BRM the Lifecycle & Tools 1m 41s
156 Service Strategy 51s
157 Service Design 32s
158 Service Transition 42s
159 Service Operation 40s
160 Continual Service Improvement 46s
163 Business Relationship Management Summary 1m 10s
164 Lesson: SOA Processes Summary 9s
165 Service Operation Process Summary 2m 31s
166 Checkpoint 8s
167 Chapter 03 Review 1m 49s

01 Introduction 37s
02 Lesson: Organizing for SOA 27s
03 Who Does What to Whom? 39s
04 The RACI Model 2m 30s
05 Functional Roles Analysis 1m 28s
06 Activity Analysis 1m 50s
07 Generic Roles & Responsibilities 22s
08 Service Owner 53s
09 Process Owner 1m 16s
10 Process Manager 52s
11 Process Practitioner 47s
12 SOA Roles & Responsibilities 20s
13 Service Portfolio Management 1m 6s
14 Service Catalog Management 41s
15 Service Level Management 1m 1s
16 Demand Management 53s
17 Supplier Management 1m 13s
18 Financial Management 56s
19 Business Relationship Management 1m 1s
20 Lesson: SOA Technology & Implementation 24s
21 Technology & Implementation Considerations 50s
22 Service Design – Technology & Design 1m 8s
23 Service Operation – Technology Considerations 1m 49s
24 Technology Implementation 22s
25 Planning & Implementing Technology 54s
26 Designing Technology Architectures 2m 6s
27 Implementation Considerations 1m 8s
28 Implementation Challenges, CSFs & Risks 1m 8s
29 Challenges 3m 2s
30 Risks 2m 16s
31 CSFs 1m 37s
32 Lesson: Organizing, Technology & Implementation Summary 15s
33 Summary 1m 16s
34 Checkpoint 10s
35 Chapter 04 Review 54s
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