Certification training

Management and Control of Quality - QMS: Management and Control of Quality (QMS)

Prepare for your exam with a structured video course built for focused study, topic review, and repeatable progress before exam day.

34Lectures
4h 57m 13sDuration
Vendor
Management and Control of Quality - QMS: Management and Control of Quality (QMS) course cover Best seller
certification training 34 lessons arranged in a guided course path
Course overview

Study with a clear path.

Move through focused sections, review lecture timing, and return directly to the objectives that need more work.

Sequenced lessons

Follow the course in order or jump directly to the section you need to revisit.

Video-first prep

Use concise lecture blocks for technical review before moving into exam practice.

Fast access

Your purchased course becomes available in the member area after confirmed payment.

Curriculum

Course sections.

7 sections, 34 lessons, and lecture-level duration details.

01 Section Introduction 1m 9s
02 Customer Satisfaction and Loyalty 10m 20s
03 Identifying Customers 17m 13s
04 Customer Relationship Management 14m 26s
05 Measuring Customer Satisfaction 8m 57s
06 Section Closure 11m 28s

01 Section Introduction 1m 1s
02 Principles of Engagement and Motivation 9m 48s
03 Designing High Performance Work Systems - Part 1 19m 10s
04 Designing High Performance Work Systems - Part 2 37s

01 Section Introduction 1m 1s
02 Business Processes 10m 20s
03 Process Control and Improvement 11m 24s
04 Section Closure 10m 25s

01 Section Introduction 39s
02 The Scope of Performance Measurement 9m 16s
03 Designing Effective Performance Measurement Systems 9m 25s
04 Analysing and Using Performance Data 14m 5s
05 The Cost of Quality 16m 51s
06 Knowledge Management 57s

01 Section Introduction 1m 6s
02 Organizational Culture and Performance Excellence 18m 34s
03 Change Management 17m 54s
04 Sustaining the Quality Organization 47s

01 Section Introduction 1m 5s
02 Six Sigma Methodology 11m 27s
03 Tools for Process Improvement 9m 54s
04 Lean Tools 5m 16s
05 Section Closure 10m 9s

01 Quality Costs 1m 44s
02 Quality Cost Measurement 15m 3s
03 Quality Costs Reporting 8m 51s
04 Quality Costs and Decision Making 15m 59s
05 Quality Cost Control - Choosing a Standard 52s
Continue preparing

Connect the lessons to exam-day practice.

Use the course for structured review, then move into current questions, timed simulator sessions, and a broader vendor catalog.

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